Today is my birthday and I am off so of course this leads me to extra reflection. I am asking myself am I happy is this where I want to be? I was looking forward to my birthday probably for the first time in a long time.
The recent years past I have be sad or at best indifferent to them. This year I felt a little more interested in the celebrating of me until I got a letter attached to an email at work. A customer sent me a five page letter outlining all the things she didn't like about me.
I could go into a long explanation but at this point at this place it doesn't really matter. We didn't actually even do the job so all this was based on her pre-sale opinion. I didn't take it personally but it has made second guess myself so maybe I did take it a little personal. I haven't decided whether I will respond or not.
When I met them I thought how they reminded me of customers from my previous job. The kind that needed a lot of one on one attention which in the past I was able to provide. We charged more and had fewer jobs but here the volume is high and I am working 60 hours a week just to keep up.
I didn't think we were a good fit but I decided to just do my best and roll with it. I never know what to do when this happens.
Anyway this has put a damper on my birthday. I am telling myself I should have taken better care of them met their every need. She had been planning this bathroom for 12 years and her expectations were high. Living in the her story.
I know I can't control the thoughts or feelings of others but it still hurts. I will look at my own part in this and do better next time. I always do my best even if it isn't always good enough for everyone.
Today I am meeting my friends at some one's house and we are making dinner followed by chocolate cake and coconut ice cream. What more could you ask for?